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    Metta Group Consulting Sydney, Australia

    Roadmap to Customer Centricity

    Roadmap to Customer Centricity

    The most successful companies put their customers at the centre of everything they do and as a result get the benefits of profitable sales growth, competitive differentiation, customer advocacy, and employee satisfaction.  The Metta 5 step approach to achieving client centricity is:

    1. Baseline assessment of Current State.
    2. Define desired Future State.
    3. Build Roadmap (around key elements of ‘Sales Effectiveness’.
    4. Implement Roadmap.
    5. Measure progress.